Buyer FAQ
Answers for commercial display procurement.
Start with the questions that affect model selection, sample planning, customization and project delivery.
01What is your MOQ?
The supplied outdoor display, window display and LCD module datasheets list an MOQ of 5 pieces. Confirm the MOQ for your chosen model, options and custom scope before placing an order.
02How long is the lead time?
The supplied datasheets list a 4-5 week lead time for the covered product families. Final timing depends on configuration, order quantity, material readiness and approval milestones.
03Do you offer OEM or white label?
Yes. The product datasheets list OEM/ODM or white-label support, including selected logo, color, size, interface or enclosure options. Share the target specification to confirm what can be customized.
04What is the warranty?
The supplied datasheets list a one-year warranty for outdoor displays, window-facing displays and high-brightness LCD modules. Confirm the final warranty terms in the quotation and sales contract.
05Can I get a sample first?
A sample can be discussed for model evaluation. Tell us the product family, screen size, destination country and test purpose so we can confirm sample configuration, cost and schedule.
06Do you ship to my country?
We support export projects. Send the destination country, delivery term, quantity and any import documentation requirements so our team can review shipment feasibility.
07What brightness do I need outdoors?
Brightness depends on direct sunlight, screen orientation, viewing distance, content and thermal conditions. The supplied outdoor datasheet lists 1500, 2000 and 2500-nit options by model; window displays list up to 3500 nits by model.
08Can you customize size, logo or enclosure?
The supplied materials list custom size, logo, color, interface or enclosure options for relevant families. Custom scope must be reviewed against the model, drawings and order quantity.
09What payment terms do you accept?
Payment terms are confirmed in the quotation for each order. Include your preferred trade term and payment method in the inquiry so the sales team can respond accurately.
10How do you handle quality issues?
Share the model, serial or order reference, installation conditions, photos or video, and a description of the issue. The team can then review the case against the agreed specification and warranty terms.
